Sales FAQ

• Q1: Why Full DVD Ripper should be registered?

  A: Full DVD Ripper is distributed on the Limited Function Try before Your Buy basis. You can free download Full DVD Ripper and have a try to convert your video file, but the output file has a length limit of 30 seconds. All limitations will be removed as soon as you register your copy of Full DVD Ripper.

• Q2: How many licenses do I need?

  A: A single purchase of Full DVD Ripper software can be installed on as many as 3 computers. If you have more than 3 computers and would like to use Full DVD Ripper on all of them, you can purchase additional licenses. The price for new licenses remains the same.

• Q3: Is it safe to make an online order with you?

  A: Absolutely! You online order is 100% SAFE and SECURE. ClickBank sells our products - they are a trusted online retailer specializing in digitally delivered products. Your order will be processed through "ClickBank" ensuring that your credit card or debit card and name and address are encrypted using Secure Sockets Layer (SSL) 128 Bit encryption technology before being transmitted to us over the internet. All your information remains private and secure. We guarantee the safety and protection of your personal information.

• Q4: What's your refund policy?

  A: All orders are backed by our unconditional 60 days money-back guarantee. If you are unhappy with your purchase, for any reason, simply contact us via e-mail for a full refund.

• Q5: How much does Full DVD Ripper cost?

  A: You can find detail price information at Full DVD Ripper registry page http://www.full-dvd-ripper.com/register/

• Q6: How to purchase the registration key?

  A: You can visit the registration page (http://www.full-dvd-ripper.com/register/) to purchase the key by credit card or PayPal. When you choose to pay on "Credit Card" or "PayPal", you will be directed to ClickBank who sells our products. After completing your payment you should return to the Full DVD Ripper website where you will receive your registration key. At the same time we will also send an email to you with the registration key.

• Q7: What can I do if I order Full DVD Ripper twice?

  A: Please write to us immediately with email subject line "Duplicated Order Purchased". Upon your email notification, we will then process the refund for the duplicated one soon.

• Q8: What can I do if I want to extend the license period, e.g. from 1 year license to 3 year license?

  A: Please first login Full DVD Ripper member center (http://www.convertgeniusr.com/register/member.php) by the order email you used during registration or ClickBank order number. Then, click "Upgrade to three-year license" in the form.

• Q9: What can I do if I order a wrong license, e.g. I want to order a 1 year license but what I purchase was a 3 years license?

  A: You can purchase a 1 year license again. Then, please send an email notification as soon as possible with the subject line "Order Change". Upon your email notification, we will cancel your previous order and do a refund to your credit card soon.

• Q10: How can I get the Serial Number again if I lose it?

  A: Use your order email or ClickBank order number to login Full DVD Ripper member center (http://www.full-dvd-ripper.com/register/member.php) to retrieve your serial number. Or contact our customer service (support@full-dvd-ripper.com) and specify your registration (Name, order date, order email, and so on). You will receive your serial number via e-mail.

• Q11: I tried to register but the serial number given in your email is said to be invalid. What's the matter?

  A: Please copy and paste your serial number to the register box in case you misspell it. It's easy to confuse letter O with number 0, or letter I with number 1. If the Serial Number you paste is still invalid, please send it to us and your order information such as your order email and order number we will send you the correct Serial Number soon.

• Q12: How can I order Final Uninstaller if I don't have a credit card or PayPal accounts?

  A: You can order our product through wire transfer / phone / fax / mail / check / money order / local bank transfer. In such a case, you need to visit this registration page （https://www.plimus.com/jsp/buynow.jsp?contractId=2871638) and select appropriate method of payment or complete the order process. Please note besides product price you may be charged an additional fee for these payment methods in the process of the transaction.

• Q13: Can I purchase a CD of Final Uninstaller? How much is it?

  A: Please visit this registration page (https://www.plimus.com/jsp/buynow.jsp?contractId=2871638) and check "Order this product on a CD for an additional 9.90 USD (includes shipping)" below the first form. Please note grand total you need to pay is calculated by total price amount plus an additional 9.90 USD of CD fee.

Affiliate FAQ

• Q1: How do I become an affiliate?

  A: You must first sign up for your FREE ClickBank account. If you have not yet signed up for a ClickBank account, please click HERE. During the signup process you will select your ClickBank nickname. Your nickname is your unique ID that allows ClickBank to accurately track and award the commissions you earn. You will use your nickname in all affiliate links (hoplinks) that you create.

• Q2: Who is ClickBank and why is Full DVD Ripper using their service?

  A: Full DVD Ripper has teamed with ClickBank, a leader in third-party affiliate marketing programs to handle our affiliate program. They will be able to provide affiliates with trusted third-party tracking, real-time reporting, and monthly commission checks. For more information about ClickBank, and learn more about affiliate marketing, you can read the ClickBank Affiliate FAQ.

• Q3: If I have multiple websites, do I need to create multiple affiliate accounts?

  A: No. If you have multiple sites we recommend managing them with your one ClickBank account.

• Q4: Do I have to have a website to be an affiliate?

  A: No. If you do not have a website, you can create special text links and either use those directly yourself to place orders on behalf of clients or you can e-mail the link to friends, family or customers.

• Q5: Can I purchase products through my own hoplink?

  A: The short answer is yes, but we do not condone affiliates using their accounts for this sole purpose. As stated in ClickBank's Accounting Policy, "ClickBank accounts cannot be used for the sole purpose of collecting rebates or otherwise extending credit to yourself or others." That is, affiliates should not be using their own hoplinks to purchase products for themselves and then collect a "rebate" check from ClickBank. Unless an account contains sales from made with 5 or more different credit card numbers, including at least one Visa card, and one MasterCard, our system will not generate a check for that account (even if the balance has met or exceeded the payment preference). PayPal purchases do not count toward the minimum.

• Q6: Can I use Full DVD Ripper’ content on my site?

  A: Yes, you can use logos, graphics and product descriptions. It is legal for you to display them on your site for the purpose of sales on Full DVD Ripper.

• Q7: What if I already know HTML and need some advanced help linking?

  A: We are happy to help you with any additional questions you may have. Please email us at support@full-dvd-ripper.com.

• Q8: Can Full DVD Ripper cheat affiliates by "undoing" the commission on a sale, or by pretending that a sale was returned?

  A: No. Unlike other popular affiliate solutions, ClickBank handles both the sale and the awarding of commissions. The only way to undo a commission is to approve a return of the order.

• Q9: Do you provide return days, meaning if someone doesn't purchase on the first visit?

  A: Yes, we provide 60 return days. If a visitor comes to full-dvd-ripper.com from your website, but does not purchase on that visit, you can still earn commission on sales from that customer if they return to full-dvd-ripper.com and make a purchase within 60 days of their initial visit.

• Q10: How do product returns affect my commissions?

  A: If a customer returns a product for a refund, or if credit card charges are reversed due to a dispute or credit card fraud, your account will be debited for commission earned on that.

Technical FAQ

• Q1: How do I register the software?

  A: When you run the Full DVD Ripper trial version, you could click "Register" on the top right in the main window, and then click” Buy now” button to go to the purchase page. After you have got and filled in the register information, you could click "register". (See detail steps in Tutorials.)

• Q2:I want to transform my AVI files to be able to play them on any dvd player. Can I do this with Full DVD Ripper?

  A: To play converted files on a DVD player, you need to use Full DVD Ripper to convert the AVI files to VOB format first, and then you should use some DVD buring software to burn the converted VOB files into a DVD disc and play it on your DVD player.

• Q3：Full DVD Ripper does not convert the whole video file. It converts just a part of it.

  A:This is the limitation of the free trial version. Full DVD Ripper trial version converts only the first 30 seconds of the file to any video format. After registration you could fully enjoy all the functions and features of Full DVD Ripper

• Q4: The output video quality is not satisfying; can I get a better one?

  A: The output file quality depends largely on the source file. You may choose a higher bit rate and larger video size in Convert Options on the right side of the main window to improve the video quality. If still not, you may contact us by stating your situation in your email.

• Q5: I have finished the conversion to Zune; what do I need to do so that I can transfer the output files into my Zune?

  A: You need to download Zune software from www.zune.net to finish the transfer. Or you can get it done via the SYNC function of Windows Media Player if you select WMV as output format.

• Q6: How to transfer blu ray and DVD to Windows Media Player?

  A: Windows Media Player supports AVI/MPEG/MP4/WMV, and if you want to watch blu ray and DVD movies in WMP, please convert Blu Ray and DVD to AVI or other formats supported by WMP first. Download Full DVD Ripper to help you.

• Q7. When playing or converting my files I don't have sound (video)

  A: You don't have the appropriate codecs installed on your computer. Please download this Codec Pack, to get all popular codecs installed on your computer. (Codec Pack http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm)

• Q8. The video and audio tracks are out of sync when I play the converted video file.

  A: Make sure the file you convert (the original one) is not corrupt. Try to play the whole original file with you windows media player. If it plays fine, then download and install Codec Pack (http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm) , to get all popular media codecs to your computer. Otherwise you can select a new Video Bitrate on the right side of Full DVD Ripper interface. You may need to experiment with different Bitrates to get the desired result.
  
  If the problem remains, please contact Support Team, upload the original file and provide the full information on the problem.

• Q9: I am converting a .vob file and it only lets me convert a few seconds then stops.

  A: This may be due to the Copyright protection on the source disc. In the United States there are three organizations concerned with copyright licensing - ASCAP, BMI, and SESAC. There is some information on the University of Oregon website that discusses copyright issues. Please read it to gain an understanding of the issue, and some leads to where you should be able to obtain more precise, definitive information.

• Q10: The file size after conversion is larger than my original file

  A: As a general rule of thumb, the lower the video and audio bitrate, the smaller the end file size (it will also be lower quality though). Bitrate can be set in the Convert Options on the right side of the main window.